Managed IT Outsourcing Service
Overview
[ For End users ] Managed IT Outsourcing Service
For ICT infrastructure operation managers in foreign countries
Feature
Managing ICT infrastructure at your Japan-based locations remotely from overseas requires various difficult tasks. Also, hiring a dedicated ICT operation manager in Japan is often not cost-justifiable.
UNIADEX acts as an ICT Support Team of your Japan-based locations and provides you with multi-vendor ICT operation services at those locations on all ICT stages from infrastructure design and installation to operation, support and maintenance.
Services Include:
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Proposal for and installation of hardware, software and solutions that best fit your needs in ICT environment at your Japan-based locations.
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One-stop service that covers all devices from datacenter-installed servers, network to the office-equipped PCs, printers, phones and other peripherals.
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ICT operation support which includes:
- Software update and security upgrade
- Asset Management and data back-up
- Helpdesk operation in Japanese language
- Around-the-clock on-site support
- Datacenter and global network
- IT Smart Hands
Service Case
In-country ICT support at Japan-based locations of foreign-based company in partnership with Unisys Corporation.
One of Unisys Corporation's clients has service locations in Japan. UNIADEX provides ICT support services at those in-country locations by working with Unisys Team. With this process and formation, clients' management team can oversee and monitor their ICT operation at their desk, while the Japan-based end-users can enjoy benefits of Japanese support service quality.
- 1Unisys receives Service Requests from the clients at their multi-lingual helpdesk in Shanghai, China.
- 2Service Requests coming in from client's Japan-based locations are redirected to UNIADEX's call center in Tokyo, Japan.
- 3UNIADEX receives those redirected requests and sends engineers to the client location so that the requests are attended and taken care of.
- 4How the requests have been handled are shared among Unisys, UNIADEX and the client.
<Japan Inbound ICT Management and Smarthand Service Structures>
Why UNIADEX?
Secrets to keeping the high customer satisfaction levels:
- One Stop Service
- Vender Neutral
- For hardware devices and software solutions we have experiences with, please refer to our Global Business Portal website.
- Network Carrier and Data Center
- High Quality of Services
ICT Infrastructure Management Service Provider:
UNIADEX provides a wide range of ICT support services from network / servers / storage installation and migration to IT asset management, IT governance and Green IT. We help customers at every stage of their IT strategy including planning, development, deployment, operation and support/maintenance. ISO9001, ISO27001 and ISO14001 certified and around-the-clock services are available all over Japan as well as most of the major cities globally.
DOMESTIC
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Regional Offices : 3 (Kansai, Chubu, Kyushu)
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Sales Offices : 8 (Hokkaido, Tohoku, Niigata, Shizuoka, Nagano, Hokuriku, Chugoku, Shikoku)
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Services Sites : cover all 47 prefectures
February 22, 2023 Updated
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