Maintenance Support Outsourcing Service


[ For hardware and software vendors ] Maintenance Support Outsourcing Service

For business planning managers of hardware and software vendors and services providers looking to expand their businesses into the Japanese market.


Expanding your business to new markets gives you a chance to reach out to a potentially huge number of new customers, which may also let you increase your sales and revenue. It is, however, a tough process filled with difficulties and challenges, especially when you are to "cross the border".

Coming to do businesses in Japan requires knowing Japanese customers, understanding the required service quality level and being aware of differences in culture and business customs, and you need to do these things at a minimal cost. Those are not something that can be done overnight, and that's what UNIADEX can help you with.

With over six-decade experience in providing IT planning, installation, support and maintenance services to thousands of Japanese recognized companies in various industries, we serve your Japan-based customers as your IT support workforce by using state-of-the-art technology that covers requirements in post-pandemic and diverse workplace.

Services include:

  • On-site product installation
  • Software update and security patch installation
  • Maintenance parts inventory management and logistics support
  • Helpdesk operations in Japanese language
  • 24/365 onsite maintenance and break-fix support

For more information, please reach out to us by filling up the contact form.


Secrets to keeping the high customer satisfaction levels:

  • One Stop Service
  • Vender Neutral
  • For hardware devices and software solutions we have experiences with, please refer to our Global Business Portal website.
  • Network Carrier and Data Center
  • High Quality of Services

ICT Infrastructure Management Service Provider:

UNIADEX provides a wide range of ICT support services from network / servers / storage installation and migration to IT asset management, IT governance and Green IT. We help customers at every stage of their IT strategy including planning, development, deployment, operation and support/maintenance. ISO9001, ISO27001 and ISO14001 certified and around-the-clock services are available all over Japan as well as most of the major cities globally.


  • Regional Offices : 3 (Kansai, Chubu, Kyushu)
  • Sales Offices : 8 (Hokkaido, Tohoku, Niigata, Shizuoka, Nagano, Hokuriku, Chugoku, Shikoku)
  • Services Sites : cover all 47 prefectures

February 22, 2023 Updated


Thank you for your interest in our services,
please contact us via the following Form.