Managed IT Outsourcing Service


[ For End users ] Managed IT Outsourcing Service

For ICT infrastructure operation managers in foreign countries


Managing ICT infrastructure at your Japan-based locations remotely from overseas requires various difficult tasks. Also, hiring a dedicated ICT operation manager in Japan is often not cost-justifiable.

UNIADEX acts as an ICT Support Team of your Japan-based locations and provides you with multi-vendor ICT operation services at those locations on all ICT stages from infrastructure design and installation to operation, support and maintenance.

Services Include:

  • Proposal for and installation of hardware, software and solutions that best fit your needs in ICT environment at your Japan-based locations.
  • One-stop service that covers all devices from datacenter-installed servers, network to the office-equipped PCs, printers, phones and other peripherals.
  • ICT operation support which includes:
    - Software update and security upgrade
    - Asset Management and data back-up
    - Helpdesk operation in Japanese language
    - Around-the-clock on-site support
    - Datacenter and global network
    - IT Smart Hands

Service Case

In-country ICT support at Japan-based locations of foreign-based company in partnership with Unisys Corporation.

One of Unisys Corporation's clients has service locations in Japan. UNIADEX provides ICT support services at those in-country locations by working with Unisys Team. With this process and formation, clients' management team can oversee and monitor their ICT operation at their desk, while the Japan-based end-users can enjoy benefits of Japanese support service quality.

  • 1Unisys receives Service Requests from the clients at their multi-lingual helpdesk in Shanghai, China.
  • 2Service Requests coming in from client's Japan-based locations are redirected to UNIADEX's call center in Tokyo, Japan.
  • 3UNIADEX receives those redirected requests and sends engineers to the client location so that the requests are attended and taken care of.
  • 4How the requests have been handled are shared among Unisys, UNIADEX and the client.

<Japan Inbound ICT Management and Smarthand Service Structures>


Secrets to keeping the high customer satisfaction levels:

  • One Stop Service
  • Vender Neutral
  • For hardware devices and software solutions we have experiences with, please refer to our Global Business Portal website.
  • Network Carrier and Data Center
  • High Quality of Services

ICT Infrastructure Management Service Provider:

UNIADEX provides a wide range of ICT support services from network / servers / storage installation and migration to IT asset management, IT governance and Green IT. We help customers at every stage of their IT strategy including planning, development, deployment, operation and support/maintenance. ISO9001, ISO27001 and ISO14001 certified and around-the-clock services are available all over Japan as well as most of the major cities globally.


  • Regional Offices : 3 (Kansai, Chubu, Kyushu)
  • Sales Offices : 8 (Hokkaido, Tohoku, Niigata, Shizuoka, Nagano, Hokuriku, Chugoku, Shikoku)
  • Services Sites : cover all 47 prefectures

February 22, 2023 Updated


Thank you for your interest in our services,
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